In a statistic shows how 800 million Messenger users can now use chat within the Facebook Messenger app to get purchase notifications, order status, and ask questions. It also shows how you can pass those conversions to your other channels to help even more. Customers have experience in use facebook chat, so it easy to them can use facebook message to communicate, ask help, and take an order… via facebook messenger.
Facebook Customer Chat – A new feature of Facebook API that create a communication channel that allowed customer and supporter chat directly on the website. Customer can ask some information, feedback… and store owner can response instantly when they get message at the facebook page.